This training is to help you familiarize with the different Subject Matter Experts working under the General Support helpdesk, and the topics they cover. It is also available to familiarize with the different questions you may receive during a General Election, to bring you to know how to assist the EA's and where to route their questions when needed.
You will have different sections available to bring you to understand how a General Event takes place within the FSN.
Welcome to the FSN GYM. Let's get to work!/Bienvenue au GYM du RSR. Mettons-nous au travail!
Within the cabinet you will have access to different folders which contain excersises to help practices.
The goal here is to give the agent an example and then provide them with some practise questions.